FAQs

Are Pascots Products Safe?

 

Pascots.com follows strict guidelines established and mandated by the USA, NCAA, Collegiate Licensing Companies, and Individual Universities. 

 

Our products meet or exceed relevant safety standards from start to finish.

 

  • Plush Pascots have no small or removable parts that could present choking hazards
  • Both plush Pascots and pacifiers are choking hazard free when separated
  • Quality sewing standards ensure resistance to normal wear and tear
  • Quality materials are BPA, lead, and phthalate free

 

 

What If My Pascots Product Arrives Damaged?

 

Pascots.com may, at our discretion, offer a one-time replacement or refund per your choice.  Our policy ONLY covers damage done in production or shipping.

 

It does NOT cover:

  • Ordinary wear and tear
  • Damage caused by improper use
  • Damage during routine cleaning
  • Accidental damage by market users
  • Your child shows a preference for a rival team 
  • Your pet eats your Pascot
  • Your team experiences a significant losing streak 

You will need to submit a photo of the damage and proof of purchase/receipt.  All requests must be made within one (1) year of purchase.  



What if my order is lost in shipping?

 

Pascots.com is not liable for any products lost during shipping.  If your product becomes lost, please contact the shipment carrier to file a claim.

 

Please reach out to our Customer Service at wecare@pascots.com for more information.

 

 

 

How Long Will It Take To Get My Product?

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

-FedEx Standard 3-5 business days

-FedEx Two Days 2 business days

-FedEx Overnight * 1-2 business days

 

* Overnight delivery is ONLY available for orders within the continental United States.

 

Delivery delays can occur due to unforeseen circumstances.  If there is a significant delay due to high order volume, we will contact you by phone or email.




 

How much does shipping cost?

 

Orders $40.00 and above receive FREE FedEx Standard Shipping if selected.

 

All other shipping charges will be calculated and displayed at checkout.



Where Do You Ship To?

Pascots.com ships to addresses within the U.S. ONLY.

 

We currently do NOT ship to:

U.S. Territories

APO/FPO/DPO addresses

P.O. Boxes




Will I Be Able To Track My Order?

You’ll receive a Shipment Confirmation email once your order has shipped with your tracking number(s). The tracking number will be active within 24 hours.




Will I Have To Pay Any Other Fees?

 

Pascots is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

 

 

Do You Have An Ethics Policy?

 

Pascots is a member of the Fair Labor Association. We commit ourselves to provide a safe, respectful, and fair working environment.