Official Playbook: We place significant pride and effort in our product and safety standards inspections to ensure Pascots products meet and exceed your highest expectations. In the unlikely event you receive a damaged or defective Pascots product, we may, at our discretion, issue a replacement. Our replacement policy only covers damage incurred during the process of production and shipping and is limited to a one-time replacement per customer.

It does not cover:

• ordinary wear and tear
• damage caused by improper use
• damage during routine cleaning
• accidental damage by market users
• any reasons not specifically defined outside of production and distribution damage

A damaged/defect product will require a photograph specifically documenting the defect and may also require the product to be shipped to us for review. Proof of purchase may also be required in certain instances.  At our discretion and validation, we will provide the customer's preferred option of product replacement or refund. Replacements or refunds are limited to items purchased no later than 1 year from the time of the customer's notification.

Per Pascots safety standards, each returned product will be properly disposed of upon completion of review. Pascots will not refurbish any child products back to market in any form.  

Pascots.com is not liable for any products lost during shipping. If your product was lost during shipment, please contact the shipment carrier to file a claim.

Announcer: When you receive your Pascot, be sure to perform a full injury inspection report before you send your Pascot into the field of play. Once the Pascot is on the field, it may be subject to game-time injuries or setbacks that may not allow a sideline replacement.

This includes (but not limited to):

• Your child shows preference for a rival team 
• Your pet eats your Pascot
• Your Pascot falls onto the not-so-sanitary gameday parking lot
• Your team succumbs to a significant losing streak and you wish to disassociate
• Your child weans off pacifiers (Bonus! Plush Pascots can double as bag charms, and stand-alone stuffed toys) 
• Insert: anything a child, pet, or adult can do to damage an object

We only cover for Pascot injuries incurred during training and travel to your home as well as a limit of one Pascot substitution per fan.

You'll need to snap a photo of the injury and prove you ordered it with a receipt. If the injury meets criteria, you'll have the choice of a new Pascot or refund. You have within 1 year to notify us of an injured Pascot from the time you order it.  Any Pascots returned to us will be officially retired and are not allowed into the free agency draft.

If your Pascot gets lost on the team bus ride, it's up to the bus chaperone to seek and find.

Please reach out to our Customer Service at wecare@pascots.com for more information.